Find your answers here
Frequently Asked Questions
Shipping, ingredients, gifts, storage… everything you need to know about A Spice Affair.
Shipping & Delivery
International shipping, pickup, multiple addresses: everything is on our Shipping & Delivery page.
Do you offer free shipping?
Yes! Shipping is free anywhere in Canada on orders of $60 CAD or more, and anywhere in the United States on orders of $75 USD or more (standard ground shipping).
Free shipping does not apply to Nunavut, Yukon and the Northwest Territories. Additional charges apply for express shipping.
When will my order ship and how can I track it?
Most orders ship within 2 business days (Monday to Friday). Delivery then takes 3–10 business days in Canada and 2–3 weeks to the United States.
Every package includes tracking: you'll receive your tracking number by email as soon as your order ships.
A jar is broken or I received the wrong product. What should I do?
Email us as soon as you receive your order (within 1 business day) with a photo, your full name and order number. We'll ship you a free replacement right away, and arrange a free exchange if you received the wrong product.
What is your return policy?
You may return unopened spices for a full refund; return shipping fees are not covered unless otherwise specified. Mail the package with the original packing slip inside, and your refund will be processed once we receive it.
Learn more about our guarantee, returns & exchanges here.
Offers, Rewards & Gifts
Do you offer discounts for bulk purchases?
Yes! Bundle offers apply automatically at checkout: select any 6 Signature Jars to save 10% or any 12 to save 20%.
Your 10% welcome discount on your first order can be combined with our bundle offers!
How do the Spicy Points rewards work?
Earn 2 points for every $1 spent, plus bonus points for creating your account, reviewing a product, adding your birthday and more. Redeem them for discounts starting at 500 points ($5 off). Once you've spent $1,000 in total, you become a VIP and earn 20% more points.
All the details are on our Rewards Program page.
Do you sell gift cards?
Yes! Our virtual gift cards ($25 to $250 CAD) are emailed directly to you or to your loved one, with a code to use at checkout. To add a personal message, select "Is this a gift?" in the cart.
Give the gift of great taste now! ♡
Nutrition, Allergens & Ingredients
Are all your spices gluten-free?
Yes. We don't use any gluten-based fillers in our spices or blends. We test for gluten internally and validate the results at a third-party laboratory, maintaining levels below 20 ppm.
What allergens do you handle? Are your products vegan?
The only allergens present in our facility are mustard, sesame and celery, and they are always declared on each product page. We follow strict cross-contamination procedures and hold multiple food safety certifications.
Our products are dairy-free, nut & peanut-free and soy-free. Most are also vegan-friendly, with a few exceptions containing honey. Even our bacon seasonings are plant-based!
Do you offer salt-free or sugar-free seasonings?
Yes! Shop all products and use the Nutrition filter to see our salt-free and sugar-free blends.
When we use them, it's only additive-free Himalayan or Dead Sea salt and raw or maple sugar, always declared in the ingredient list with the % used in the blend.
Do your blends contain fillers, MSG, GMOs or preservatives?
No. Our blends contain no fillers, MSG, GMOs, artificial colours or flavours, or preservatives. If an ingredient is in the product, it's because it's needed, and we source the cleanest natural option available.
We lab-test our raw materials and finished products at a third-party laboratory and work with trusted suppliers of premium ingredients.
Shelf Life & Storage
How long will my spices last and how should I store them?
Our products are best used within 3 years. Keep them tightly closed in a dry, dark and cool place, away from sunlight, moisture and heat. Avoid the fridge or freezer: humidity is spices' #1 enemy.
Our seasonings contain no anti-caking agents, so some blends may clump: simply break them up with a spoon or shake the jar.
How can I tell when my jar was produced?
Each jar has a lot number. Read its last 4 digits: the 1st is the year (2025 = 5) and the next 3 are the day of the year (035 = February 4).
Corporate & Wholesale
Do you offer corporate gifts and co-branding?
Yes, and thank you for thinking of us! From seasonal gifts to employee and client appreciation, we also offer co-branding when minimum quantities are met.
Visit our Corporate Gifting page to explore options and request a quote.
Do you offer wholesale, private label or bulk sizes?
Yes! Retailers benefit from special pricing and access to our wholesale portal. Our R&D team can also create private-label blends, and we offer bulk sizes from 1 kg to 25 kg for foodservice and manufacturing.
Submit your request here.